Wow: Treat your customers like champs, not chumps
November 28, 2016 10:17 am Leave your thoughtsEvery day at 9 a.m. in every Ritz-Carlton Hotel around the world the staff gathers for a “wow story.” The purpose is to maintain the legendary customer service that the Ritz-Carlton is famous for. It’s the only company to have won the prestigious Malcolm Baldrige National Quality Award in the... View Article